Resilience as a coping mechanism for FIs
Around the world, FIs are confronted with unprecedented challenges that bring along the need to rethink, adapt, and in some cases rapidly innovate business models as well as embrace new forms of collaboration. However, change, especially rapid and substantial change, can decrease individual productivity levels and diminish motivation as well as organizational performance.
Teams in FIs are currently confronted with many challenges that bring up questions like:
- how to navigate crisis,
- how to change, while also granting stability,
- how to keep motivation high while missing out on KPIs due to, e.g., increases in NPLs,
- how to promote effective communication among team members and in customer interactions.
Times of crises are often characterized by higher levels of stress and uncertainty as new approaches need to be tried out and tested. This not only decreases productivity levels, but most importantly is harmful for employee’s health and well-being. At times this can even have a negative long-term effect on the psychological wellbeing of employees and might lead to burn out.
An approach that is gaining more and more attention as it counteracts the negative consequences of physical, mental, and emotional stress is resilience. Resilience can be understood as the ability to resist stress, better cope with challenging situations and become stronger through the experience of having successfully mastered a challenge.
The good news is: Resilience can be trained! For individuals, teams, and groups as well as for organizations by actively contributing to maintaining mental health, performance, and the ability to change.
ADG’s online resilience training
ADG’s online resilience training takes a holistic approach as it encompasses 3 topics focusing on different intervention levels. The topics are structured as follows: